Cart
0
You may also like
Your appointment
Appointment FAQs
A few things to know before booking your appointment with RaysHairHub.
When are new appointment slots released?
New appointment slots are released on the 20th of each month at 8pm for the following month. We recommend booking as soon as slots are released, particularly if you require a weekend appointment.
How far in advance does my wig need to be dropped off?
Your wig must be dropped off 6 days before your appointment to allow enough time for preparation and customisation. Hair received 5 days or less before your appointment will incur an additional £10 late drop off fee. 3 days or less your appointment will be classified as an emergency appointment and will incur a fee of £25
What is an emergency appointment?
Any appointment booked within 3 days of the appointment date is classed as an emergency appointment and will incur an additional £25 fee. Also hair dropped off 3 days or less, even if the appointment was booked beforehand.
Your hair must be dropped off within 24 hours of booking to ensure there is enough time for preparation. If it is not received within this timeframe, your appointment may be cancelled.
This does not apply to reinstallation appointments.
Can I book a Sunday or Monday appointment?
RaysHairHub is closed on Sundays and Mondays. However, we may occasionally be able to accommodate appointments on these days by special request.
Please contact us directly to enquire about availability. Sunday and Monday appointments are classed as premium appointments and will incur an additional fee. Availability is not guaranteed.
Where are you based?
RaysHairHub is based in Belvedere, South East London. The full appointment address is provided to confirmed clients ahead of their appointment.
WHAT WE OFFER
Services
Find out more about our services, specialist appointments and additional booking options.
Do you offer bridal bookings?
Yes. Bridal bookings are available and are handled separately from standard appointments.
For bridal enquiries, please email bridal@rayshairhub.com with your wedding date, location, desired hairstyle and details of what you require on the day. Bridal trials are also available and recommended.
Do you offer 1:1 training?
Yes. RaysHairHub offers private 1:1 education covering wig customisation, installation and styling.
Full information regarding training options, availability and booking will be available through our Education Hub.
Do you offer mobile appointments?
Mobile appointments are available on a limited basis and by request only. Availability and pricing will depend on the service required, location, travel time and appointment requirements.
Please contact us with your location, preferred date and required service for a personalised quote.
Do you offer consultations?
We do not currently offer general consultations as a standalone appointment. If you are unsure which service to book, please contact us before booking and we will be happy to advise you.
Bridal consultations and trials are handled separately as part of our bridal service.
Do you offer foreign wig reglues/reinstallations?
Yes. We offer selected reinstallation services for wigs that were not originally installed by RaysHairHub.
Can you replace the frontal or closure on a wig made elsewhere?
Yes. Frontal and closure replacements can be carried out on wigs made by another stylist, provided the wig is suitable for the service.
The wig will need to be assessed to ensure the construction and condition allow for a successful replacement.
Do you accept synthetic or blended hair?
No. We do not work with synthetic or synthetic blend wigs. Hair brought to your appointment should be 100% human hair and suitable for professional customisation, heat styling and installation.
Do you provide braiding or cornrows with installations?
No. Braiding and cornrows are not included with our installation services. Please arrive with your hair appropriately braided and ready for your appointment.
Can I have my wig customised without an installation?
Yes. We offer a Customisation Only for Premade Units service if you would like your wig professionally customised without booking an installation.
Please ensure you select the correct service when booking and follow the wig drop off requirements shown in your confirmation email.
ALL ABOUT HAIR
Hair & Wigs
Everything you need to know about choosing, purchasing and preparing your hair for your appointment.
Can I purchase hair from RaysHairHub?
Yes. RaysHairHub supplies premium Virgin and Raw Hair, including bundles, closures, frontals and Premade Wigs.
Hair purchased directly from us can also be paired with your appointment. If you have purchased your hair from RaysHairHub, please select the relevant “Purchased Hair From Us” appointment option when booking.
How many bundles do I need for a bob?
For most bob wigs, we recommend approximately 1.5 to 2 bundles, depending on your chosen length, desired density and finished style.
For a very full bob or longer lengths that will be cut into a bob, additional hair may be recommended.
How many bundles do I need for a layered curls look?
For a full, voluminous layered curls look, we recommend 4 bundles or more.
The exact amount will depend on the length and fullness you would like. Longer lengths generally require more bundles to achieve a full appearance from root to ends.
What type of lace do you recommend?
We recommend HD lace for the most seamless and natural looking finish.
The quality of the lace is particularly important for achieving a clean melt and natural hairline. We recommend investing in good quality human hair and lace.
What size closure do you recommend?
This depends on your desired style and maintenance preference.
A 7×7 closure or 6x6 closure is our favourite options for clients who want more parting space and styling versatility without the maintenance of a frontal. A 2×6 closure is ideal for clients looking for a minimal maintenance option with a defined parting area.
For styles requiring greater hairline versatility or certain updos, a frontal may be more suitable.
Can I bring my own wig or hair to my appointment?
Yes. You are welcome to bring your own human hair wig or hair for selected RaysHairHub services. Please ensure the hair is 100% human hair and suitable for professional customisation, installation and heat styling.
For Premade Wig Installation services, your wig must fit your head correctly. If the wig does not fit or is unsuitable for installation, we may be unable to complete the service and your appointment may be cancelled. Your deposit will remain non refundable.
Synthetic and synthetic blend hair are not accepted.
BEFORE YOU ARRIVE
APPOINTMENT DAY
Important information to help you arrive prepared and get the most from your appointment.
Can I bring someone with me to my appointment?
Appointments are one to one and we ask that clients attend alone unless agreed with us beforehand. This allows us to maintain a comfortable environment and give each client our full attention throughout their appointment.
What do you recommend for maintaining my install?
Every client receives a dedicated Aftercare Guide by email approximately 24 hours after their appointment.
The guide includes our recommendations for maintaining your lace, protecting your hair at night, styling and helping your install remain looking its best for as long as possible.
Can I book a same day appointment?
Same day appointments are not guaranteed, but you are welcome to contact us to check whether we can accommodate you.
Please note that any appointment booked within 3 days of the appointment date is classed as an emergency appointment and incurs an additional £25 fee. Hair must be dropped off within 24 hours of booking, otherwise your appointment may be cancelled.
This does not apply to reinstallations.
What happens if I'm late to my appointment?
Please arrive on time for your appointment, as appointments are scheduled back to back and lateness can affect the clients booked after you.
If you are running late, please contact us as soon as possible. Depending on how late you are and the service booked, we may need to adjust or cancel your appointment if there is no longer enough time to complete your service.