All sales are final. We do not accept cancellations, returns, refunds or exchanges unless an item arrives incorrect, damaged or defective, or where otherwise required by law.

This applies to Hair Extensions, Bundles, Lace Systems, Premade Wig Units, Custom Made Wig Units, Sale products, styling products and accessories.

Personalised and customised products are prepared according to the specifications selected by the customer. This includes custom measurements, requested colours and other alterations.

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Review Your Order Carefully

Customers are responsible for checking all product details before placing an order, including the product, quantity, texture, length, colour, Lace System, density, wig measurements, delivery method and delivery address.

RaysHairHub cannot accept responsibility for an incorrect fit where inaccurate measurements or specifications have been supplied.

If you need assistance before purchasing, please email support@rayshairhub.com or contact us through WhatsApp.

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Incorrect, Damaged or Defective Items

Returns will only be considered if an incorrect, damaged or defective item has been supplied.

The issue must be reported within 24 hours of delivery by emailing returns@rayshairhub.com.

Please include your full name, order number, a description of the issue and clear photographs or videos of the product and packaging.

The product must remain unused, unaltered and in its original packaging while your request is reviewed. It must not be worn, installed, brushed, combed, washed, cut, coloured, styled or otherwise altered.

Reporting an issue does not automatically approve a return or refund.

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Approved Returns and Refunds

If your return is approved, the return address and instructions will be provided by email. Products returned without approval may not be accepted.

The return must include the unused product, original packaging, tags, bands, hygiene seals and any complimentary items or free gifts received with the order.

Once received, the product will be inspected and you will be notified whether the return has been approved or declined. Depending on the circumstances, the resolution may include a replacement, repair, partial refund, full refund or another suitable solution.

RaysHairHub reserves the right to refuse or reduce a refund if the returned product shows signs of wear, use, damage, excessive handling or alteration.

Approved refunds will be returned to the original payment method within 10 business days. Your bank or payment provider may take additional time to display the funds.

If an approved refund has not appeared after 20 business days, please contact returns@rayshairhub.com.

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Hygiene and Non Returnable Products

Due to hygiene requirements, we cannot accept hair products that have been opened, worn, installed, used, handled or altered beyond what is reasonably necessary to inspect them.

Custom Made Wig Units, customised Premade Wig Units, coloured hair, custom measurements, opened hair products, used accessories, adhesives and styling products cannot be returned because of a change of mind.

This does not prevent you from contacting us if an item arrives incorrect, damaged or defective.

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Cancellations, Amendments and Exchanges

Orders cannot be cancelled once placed, and we do not offer exchanges.

Order amendments may be requested within 24 hours of purchase by emailing support@rayshairhub.com.

Amendments are not guaranteed because processing, sourcing, colouring or customisation may have already begun. Additional charges and processing time may apply to an approved amendment.

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Inspection and Photography

RaysHairHub inspects and photographs products and parcels before dispatch to confirm their condition, contents and accuracy.

Order records, photographs, videos, parcel weights, packaging information, tracking details and delivery evidence may be reviewed when investigating a claim.

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Courier Delays

Processing times and delivery times are separate.

Courier delays caused by adverse weather, strikes, public holidays or other circumstances outside the reasonable control of RaysHairHub do not automatically qualify for a refund.

This does not affect any rights the customer may have where an order is not delivered within the agreed or legally required timeframe.

Please contact us if your tracking has not updated or your parcel has not arrived within the expected delivery timeframe.

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Missing Parcels

If your parcel is missing or marked as delivered but has not been received, please contact info@rayshairhub.com.

Please include your full name, order number, delivery address and tracking information.

RaysHairHub will open an investigation with the courier. You may be asked to provide supporting information or complete a declaration.

Claims involving missing parcels will normally be assessed after the courier’s investigation and the available tracking and delivery evidence have been reviewed.

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Incorrect Delivery Addresses

Customers are responsible for providing complete and accurate delivery information during checkout.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch has begun.

RaysHairHub cannot accept responsibility for loss caused by incomplete or incorrect delivery information supplied by the customer.

This does not apply where a parcel was delivered incorrectly because of an error made by RaysHairHub or the appointed courier.

Additional postage and redelivery charges may apply if an order is returned to us or must be sent again because incorrect delivery information was provided by the customer.

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Fraudulent Claims and Chargebacks

Fraudulent orders, false claims and misuse of chargebacks or payment disputes are taken seriously.

Customers should contact RaysHairHub directly if there is an issue with an order so that we have an opportunity to investigate and provide an appropriate resolution.

Order records, correspondence, product photographs, videos, parcel weights, tracking information and delivery evidence may be provided to the relevant bank or payment provider when responding to a dispute.

Confirmed fraudulent activity may result in the customer being prevented from placing future orders with RaysHairHub. Serious cases may also be reported to the appropriate authorities.

Chargeback and payment-dispute deadlines are determined by the customer’s bank or payment provider and cannot be changed by RaysHairHub.

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Contact Us

Incorrect, damaged or defective products:
returns@rayshairhub.com

Order amendments and product assistance:
support@rayshairhub.com

Missing parcels and delivery enquiries:
info@rayshairhub.com

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Nothing within this policy affects any statutory rights that cannot legally be excluded.