Privacy Policy

This Privacy Policy explains how RaysHairHub Ltd collects, uses, stores and shares your personal information when you visit our website, place an order, book a service, contact us or subscribe to our marketing.

RaysHairHub Ltd is the data controller responsible for the personal information covered by this policy.

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Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and contact details.

• Your billing address, delivery address and collection information.

• Order, appointment, product selection and customer-service information.

• Transaction references, payment status and limited billing information supplied by our payment providers.

• Messages, enquiries, reviews and other information you provide to us.

• Your IP address, browser type, device information, website activity and cookie preferences.

• Marketing preferences and information about how you interact with our emails.

Full payment-card details are normally processed securely by the payment provider and are not directly stored by RaysHairHub.

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How We Collect Your Information

We collect information directly from you when you place an order, make a booking, complete a form, create an account, contact us, subscribe to marketing or otherwise interact with our services.

We may also receive information from Shopify, payment providers, booking platforms, delivery companies, analytics providers and other services used to operate our business.

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How We Use Your Information

We may use your information to:

• Process payments, orders, appointments, deliveries, collections, returns and refunds.

• Provide customer service and respond to enquiries.

• Manage customer accounts and maintain business records.

• Prevent fraud, investigate disputes and protect our business and customers.

• Operate, analyse, secure and improve our website and services.

• Comply with accounting, tax, legal and regulatory obligations.

• Send promotional emails, offers and updates where permitted.

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Our Lawful Bases

We only process personal information where we have a lawful reason to do so. Depending on the circumstances, we may rely on:

• Contract: Where the information is needed to process your order, booking, payment, delivery, collection or another requested service.

• Legal obligation: Where we must retain or use information to meet tax, accounting or other legal requirements.

• Legitimate interests: Where reasonably necessary to operate, secure and improve our business, prevent fraud or respond to disputes, provided your rights do not override those interests.

• Consent: Where you have consented to marketing, non-essential cookies or another specific use of your information.

You may withdraw your consent at any time. This will not affect processing that took place before consent was withdrawn.

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Marketing Communications

We may send promotional emails and updates where you have consented or where otherwise permitted by law.

You can unsubscribe at any time by selecting the unsubscribe link within an email or contacting info@rayshairhub.com.

Unsubscribing from marketing will not prevent us from sending essential communications about an order, appointment, payment or customer-service request.

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Sharing Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with:

• Shopify and other website or ecommerce service providers.

• Payment providers, including providers used for Buy Now Pay Later transactions.

• Booking, email, communication and customer-management providers.

• Delivery companies and fulfilment providers.

• Website analytics, security and fraud-prevention providers.

• Professional advisers, regulators, banks, payment providers or authorities where legally required or necessary to protect our rights.

These providers may only receive the information reasonably required to perform their services.

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International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where an international transfer takes place, we require appropriate safeguards or another lawful transfer mechanism designed to protect your information.

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How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order, payment and transaction records may be retained for longer where required for accounting, tax, fraud prevention, dispute resolution or other legal obligations.

Marketing information will be retained until you unsubscribe, withdraw consent or the information is no longer required. Information that is no longer required will be securely deleted or anonymised where appropriate.

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Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online service or transmission method can be guaranteed as completely secure. You are responsible for protecting any account password and notifying us if you believe your account has been accessed without permission.

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Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information.

• Request that the use of your information is restricted.

• Object to certain uses of your information, including direct marketing.

• Request the transfer of certain information to you or another provider.

• Withdraw consent where processing is based on consent.

These rights may be subject to legal limitations. We may need to verify your identity before responding to a request.

To exercise your rights, contact info@rayshairhub.com.

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Cookies

Our website uses cookies and similar technologies to provide essential website functions, remember preferences, analyse website performance and support marketing.

Where required, we will ask for your consent before placing analytics or marketing cookies. Strictly necessary cookies may operate without consent because they are required for the website to function.

You can manage your preferences through the website’s cookie controls or your browser settings. Disabling certain cookies may affect the website’s functionality.

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Third Party Websites

Our website may contain links to third-party websites or services. RaysHairHub is not responsible for how those third parties collect or use personal information. Please review their privacy policies before providing information.

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Automated Decisions

RaysHairHub does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects.

Payment and fraud-prevention providers may conduct their own automated assessments in accordance with their individual privacy policies.

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Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, legal requirements or data-handling practices.

The latest version will be published on this page with an updated effective date.

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Contact Us

If you have questions about this policy, wish to exercise a data-protection right or have concerns about how your information is being used, please contact:

Email:
support@rayshairhub.com

Website:
www.rayshairhub.com

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Complaints

Please contact us first so that we have an opportunity to address your concern.

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Effective date: 30 September 2026.